Why we don`t offer phone support

Our dedicated support team are real, friendly humans working from our Gi Inc office here in Israel. We love answering questions, solving problems, and guiding you through our website.

If you need support please send us an email to hello@bestseller.xyz and we’ll be happy to help!

When you send us an email, a ticket is automatically opened. Providing customer support via email is by far more effective than via phone. Here are few reasons why:

  • A ticket allows us to immediately pull up your customer information so we don’t need time to figure out who you are.
  • We frequently ask you to send us screenshots to help us see what you’re seeing. This ensures everyone is on the same page and in turn helps our support team identify precisely the issues faster.
  • We can provide you step-by-step guides that include links, screenshots and videos to guide you in the right direction.
  • We’re able to automatically gather technical information for research and troubleshooting purposes, as well as being able to link you directly to our online Knowledge Base, of which we are constantly improving.
  • All support tickets and conversations are stored away for easy access at all times. This allows for anyone on our team to easily pick up where another left off, therefore never having to ask you questions twice.
  • Delivering support over email enables us to give you fast and high-quality responses, and scale our support easily while keeping our prices low.